Refund policy

Customer satisfaction is our priority. If you are not satisfied with your purchase, you can request a refund under the conditions below:

Return Period

You can request a return within 14 days after receiving the product.

Return Conditions

The product must be unused, in its original packaging, and in resellable condition.

Personal hygiene items, cosmetics, and custom orders are not eligible for returns.

Return Process

For return requests, please contact us via email or reach out to our 24/7 customer support representative: 

Once your return is approved, we will provide you with the return address.

Refund Fee

Return shipping costs are the responsibility of the customer (except in cases of defective/incorrect items).

Once the returned product is approved, your payment will be refunded within 5-10 business days.